I was charged but got no ticket
Your tickets are emailed as soon as your payment is confirmed. A few minutes between paying and the email arriving is normal.
Check these first
- Wait a few minutes.
- Search your inbox, spam and promotions for "You're in". The email's subject starts with that.
- Make sure you're checking the address you typed at checkout.
- If you were signed in to our app when you bought, open Tickets in the app.
If tickets sold out while you paid
Very rarely, the last tickets sell to two people at the same moment. If that happens, we don't issue the ticket and we refund that ticket automatically, including the service fee. You don't need to ask.
Still nothing?
Email support@daytona-lab.com with:
- the event name and date,
- the email you bought with,
- the last 4 digits of the card, and the amount and date of the charge.
We'll find the order and send your tickets.