My payment failed or was declined
If your payment didn't go through, your card wasn't charged. You can try again.
What the message means
| You see | What to do |
|---|---|
| "Your payment didn't go through and your card wasn't charged." | Try again, or use a different card. |
| A message from your card, such as declined or insufficient funds | Your bank refused it. Use another card, or call your bank. |
| "Couldn't reach us. Nothing was charged" | Check your connection and try again. |
| "Couldn't load the payment form." | Check your connection and reload the page. |
| "This organizer can't take card payments yet." | The organizer hasn't finished setting up payments. Free tickets still work. Ask the organizer. |
Still not working?
- Check the card number, expiry date and security code.
- Some banks block online payments they don't recognize. Your bank can approve it.
- You may see a pending charge from a failed try. That's a hold, not a payment, and your bank usually drops it within a few days.
If you think you were charged, see I was charged but got no ticket.