Resend a fan's tickets
If a fan can't find their tickets, you can send the ticket email again from the order. It goes to the email address on the order.
Who can resend: owners and admins.
How
- Go to Orders and open the fan's order. Search by their email if you need to.
- Tap Resend tickets.
- You'll see "Tickets sent to" and the address.
The fan gets the same ticket email as when they bought, with only the tickets that are still valid.
Before you resend, ask the fan to
- Check spam, junk and the Promotions tab for the email.
- Search their inbox for the event name.
- Sign in with the same email they bought with. Their tickets are in their account too.
If it doesn't send
| Message | What it means |
|---|---|
| "There are no valid tickets left on this order to send." | Every ticket was refunded, cancelled or transferred |
| "This order was not paid, so there are no tickets to send." | The payment never went through |
| "Tickets were sent a few times already. Try again in an hour." | You can resend each order 3 times an hour |
| "Your role can't resend tickets." | Ask an owner or admin |
Wrong email on the order?
Resending can only go to the address on the order. You can't type a different one.