What emails your fans get from us
Fans get emails from us about their tickets. We never market your fans to other organizers or to ourselves.
| When it's sent | Subject line starts with | |
|---|---|---|
| Ticket confirmation | Right after they pay, or when you tap Resend tickets | "You're in —" |
| Reminder | About a day before the event | "Reminder:" |
| Starting soon | About an hour before the event | "Starting soon:" |
| Event change | When you change the date, time, venue or address | "(event): the date changed" or similar |
| Refund | When a ticket is refunded | "Your refund for" |
| Tickets cancelled after a dispute | When a buyer's bank dispute cancels their tickets | "Your tickets for … were cancelled" |
Good to know
- Reminders. Fans can turn event reminders off in the app under Settings, then Notifications.
- Change emails are capped. If you change an event many times, fans stop getting change emails after a few in one week. The edit page tells you when that happens.
- Your fans don't get your marketing from us. To send your own news, download your customer list and use your own email tool, with permission.
- Missing email? Ask the fan to check spam, then resend their tickets.
Emails you get
You can choose to get an email for every order and every refund in Settings → Notifications.