The event was cancelled or moved
If the event is cancelled, you don't need to do anything. You're refunded automatically.
Cancelled
When the organizer cancels the event, every order is refunded in full to the card it was paid with. That includes the service fee. You don't need to ask, and the organizer can't choose a smaller amount.
The refund leaves right away. Your bank usually shows it within 5 to 10 business days. See How long does a refund take to reach my card?
Moved to a new date
If the event moves, your ticket still works for the new date. You don't need to do anything.
If you can't make the new date, ask the organizer for a refund. Whether you get one is up to their refund policy. See Contact the organizer.
| Situation | Ticket price | Service fee |
|---|---|---|
| Cancelled | Refunded automatically | Refunded automatically |
| Moved to a new date | Up to the organizer's policy | Not refunded |
Still haven't got your money?
If 10 business days have passed since the cancellation and you don't see the refund, email support@daytona-lab.com with your order number.