Why are my paid sales paused, and how do I appeal?
We can pause paid ticket sales on an account while we look into something. Stripe can also pause your payouts. Your Settings → Payouts page tells you which one it is.
If we paused your paid sales
The sales limit card says Paid sales paused and "Paid ticket sales are paused on your account. Free tickets still work. If you think this is a mistake, write to support."
While paused:
- fans can't buy paid tickets for your events,
- free tickets still work,
- tickets already sold still scan at the door.
To appeal, email support@daytona-lab.com from the email you sign in with. Include:
- your organization name and page link,
- the events you're selling, with dates and venues,
- links to past events you've run, and your Instagram or website,
- anything you think we got wrong.
You can also tap Request a higher limit on the same card and tell us about your events there. We reply by email to the owner and admins.
If Stripe paused your payouts
The page shows Payouts off or Stripe needs one thing. That's Stripe's decision, not ours. Send what Stripe asks for with Finish with Stripe, or contact Stripe from your Stripe dashboard. We can't override Stripe.