I typed the wrong email at checkout
Contact the organizer right away. They can change the email on your order and send your tickets to the right address.
Your tickets went to the address you typed, and an order is filed under that address. If the typo could be someone else's real address, act fast: anyone who gets the email has your tickets until the change is made.
What the organizer can do
From your order, the organizer changes the buyer email to the right one. Your tickets are issued again and emailed to the new address. The links and QR codes that went to the wrong address stop working, and that address gets a short notice saying the email on the order changed.
Two things to know:
- A ticket whose email was just changed can't be transferred for a while afterwards.
- If you were signed in when you bought, the order is already on your account and the email can't be changed this way. Your tickets are in Tickets in the app.
What to send the organizer
- the event name and date,
- the email you typed, and the right one,
- the last 4 digits of the card you paid with, and the amount and date of the charge.
See How do I contact the organizer?
The organizer doesn't reply
Email support@daytona-lab.com from your correct address with the same details. We'll check the order is yours and work with the organizer.
Next time
Check the Email for your ticket field before you pay. If you're signed in to our app when you buy, your tickets also show in Tickets.