My QR code won't scan
Most scan problems are the screen, not the ticket. Try these in order.
- Turn your screen brightness all the way up.
- Make the QR bigger, and hold your phone still, about a hand's width from the scanner.
- Clean your screen, or remove a dark screen filter.
- Open the ticket page instead of a screenshot, or the other way round.
- Give the text code from your ticket email. It's under "Or give this code at the door".
What the door's answer means
| The door says | What it means |
|---|---|
| Already used | This ticket was already scanned. Each ticket lets in one person, once. If you didn't use it, someone else had your QR. |
| No longer valid | The ticket was refunded or cancelled. Your ticket page says "This ticket is no longer valid". |
| Transferred | See The door says my ticket was transferred. |
Still stuck?
Ask the door staff. They can look up your order and check you in by hand. Have the email you bought with ready.