My phone died or I can't open the app
You can still get in. The app isn't required, and your ticket lives in your email too.
Options, quickest first
- Borrow a phone and sign in to your email. Search "You're in" and show the QR, or tap View ticket & QR.
- Give the text code. Your ticket email has a code under "Or give this code at the door". If you wrote it down or a friend has the email, door staff can type it in.
- Ask the door staff to look up your order and check you in by hand. Tell them the name and email you bought with.
Can't open the app?
Use the email instead. The QR in the email is the same ticket.
Next time
- Charge your phone before you go.
- Screenshot your QR, or save it as a wallet pass.
- If you're with friends, send each person their own ticket link.