How do I cancel or postpone my event?
To cancel, you send us a request from the event, and we review it, usually within 3 to 5 business days. To postpone, you change the date.
Cancel an event
- Open the event and tap Edit event.
- Under Stop selling, tap Cancel event.
- Choose why, and tell us what happened. You can add a Message to ticket buyers (optional).
Sales pause right away. Tickets still scan, and you can still refund fans one by one. If your event has no paid tickets, it cancels straight away.
If we approve it, every fan is refunded automatically to the card they paid with. The ticket price comes out of your Stripe balance. You are not asked to pay back the service fee.
| Why you cancelled | Fans get back | What you're out |
|---|---|---|
| Low sales, venue, performer, something else, your decision | Ticket price and service fee | The ticket price. The fee refund is paid by us, not you. |
| Natural disaster, civil disturbance, something nobody could foresee | Ticket price only | The ticket price |
We check the cause you choose. A ticket you already refunded yourself before we approved the cancellation was an ordinary refund, so its service fee isn't returned. You can withdraw a request before we decide, and sales start again. If we turn one down, we tell you why and you can send a new one.
Postpone an event
Change the date on the event and save. Once you've sold tickets, a date can only move later, not earlier.
| How far it moves | What fans can do |
|---|---|
| 6 months or less | Keep their ticket for the new date. A ticket-price refund follows your refund policy. |
| More than 6 months | They can ask us for the service fee back within 90 days of the change. That comes from us, not you. |